The Diving Lodge Downtown

Puerto Morelos, Mexico

PROPERTY GUEST GUIDE

We are 25-min from Cancun International Airport!

Property Address: Avenida Javier Rojo Gomez SM2, MZA 24, Lote 201. Puerto Morelos, Q. Roo, 77580

ARRIVALS / CHECK-INS

We offer an easy self-check-in & check-out process for guests to arrive and depart in a relaxed manner.

Units are ready by: 3:00PM

Please check-out by: 11:00AM

  1. Share your expected arrival and departure time.

    If we have your unit ready early we will be happy to give you an early check-in.

    Otherwise, please join us at The Diving Bar & Beach Club for a refreshing beverage and snack.

    If you are arriving late (after 5PM), please let us know in advance, and let yourself in the gate. We will plan to leave extra lights on in the room.

  2. Let us know if you need parking.

    Guests of the Diving Lodge can park in any open space inside the property. Street parking is also very available.

  3. Find your cabina, and get your keys from the lockbox.

    By 3:00 PM, you can go to your cabina and collect your keys from the lockbox right next to the door.

    Your code will be equal to the last 4 digits of your cellphone.

  4. Collect your guest bracelets from the beach bar.

    Once you are settled in, please go by the beach bar to collect your guest bracelets. These will give you access to the pool area and let the team at the bar know you have complimentary seating.

STREET ENTRANCE TO DIVING LODGE DOWNTOWN

FIND YOUR CABINA

We are a small property with 5 private rentals. We don’t have a front desk or lobby, so please follow our self check-in guidelines.

If you need help, anyone on the onsite staff, bar or restaurant team can help, the beach bar stays open continuously from 11:00 AM-11:00 PM.

MIDDLE BUILDING / Cabinas #1-3

  • Ground floor / Right side: Cabina #1

  • Ground floor / Left side: Cabina #2

  • Upstairs / Cabina #3

ENTRANCE BUILDING / Cabinas #4-5

  • Ground Floor / Cabina #4

  • 2nd Floor / Cabina #5-6

GUEST INFO

  • Free WiFi Access

    Guests may connect to any of our networks available in the different areas of the property. Please request the current beach Wi-Fi details from the beach bar.

  • Safety Deposit Box (with key)

    Guests may keep important belongings in the safety deposit box. The key is on your set of room keys.

  • Complementary seating in the beach club area, please make your reservation at the bar.

    Please request your guest bracelets from the bar for access to the pool and free seating in the beach club.

  • Exclusive access to the pool and sundeck from 6:00am until 17:00 hrs (Monday to Friday) and 6:00am to 13:30 hrs on Saturday and Sunday when there is live music.

    ATTENTION: There is NO lifeguard on duty. Children must be supervised at all times.

    Alcohol consumption inside the pool is prohibited.

WIFI CABINAS #1, 2 and 3

Network 1: Divinglodgeoffice

Password: Divinglodgeone

Network 2: TheDiving1

Password: Divinglodgetwo

WIFI CABINAS #4 and 5

Network 3: Casa_del_Faro

Password: DLDCAB56PM

Network 4: THE_DIVING_

Password: Cab4Divinglodge2022

USING THE SMART TV

The smart tv offers the option to watch cable TV or log into your own account and put your favorite shows on.

Please use the TV brand remote to operate the TV functions such as: on, off, volume, TV imput/source, etc).

The Cable TV remote operates the cable channel system in the TV and can be used to explore the cable guide or connect to a known platform like Netflix.

You may also connect to your own accounts by using the airplay feature directly from your device screen.

ROOM CLEANING SERVICE

Rooms are cleaned on alternating days between 10:00am and 14:00hrs.

If you require something different, please let the staff know, or leave a sign on the outside of your door indicating you require room cleaning that day, or indicating you prefer not to be disturbed.

We ask guests to please be mindful about throwing excess toilet paper or anything else in the WC system (toilet), this can cause a backup/blockage to the system.

We also recommend:

  • Keeping your cabina door closed to avoid bugs from entering the unit.

  • Lock your unit if you leave.

  • All food and sugary drinks must be stored properly.

ON SITE SERVICES

The DLD offers many on-site services that lodge and day guests can enjoy. Such as a bar, restaurant, relaxing therapeutic massages, diving, snorkeling and more!

CHECK-OUTS

Check-out is by 11:00 AM. Please turn the air-conditioner, fan and lights off in the room. Lock the door on your way out and leave the keys back in the lockbox for us.

Thank you for being a great guest.

CONTACTS

  • Dentist: Dr. Carlos Escalante (Located port side): 998-206-9157

  • Doctor: Victor Ballesteros: (Cellphone) 998-173-7230

  • Live Medical Clinic: +52 9981 96 8697

  • Acupuncture: Dr. Dan: +52 984 108 0623

  • Bike Rentals + Riviera Maya Excursions: Thomas from Lighthouse Tours at +52 998 841 4516 or lighthouse- tours@outlook.com

FOR EMERGENCIES DIAL 911

Policia Municipal: +52 998 293 2167

THINGS TO DO IN PM

WEDNESDAY MARKET

Weekly local market of food, beverages, artists, and others, getting together to sell their unique goods! Make sure to check it out by the church in the downtown port.

BOTANICAL GARDEN ALFREDO BARRERA

Lush garden with palms, cacti & other plants, plus a walking trail to an ancient Mayan site. This place, while shouldn’t be “hyped up” too much, is actually quite spectacular and very worthwhile. Open from 8am to 4pm (but they don’t actually close until 7pm, so you can enjoy this place as the sun goes down).

Website / Phone: 01 998 206 9233

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PADDLE BOARD OR KAYAK

Although exploring the reef without a guide is prohibited, you can explore the coast with no problem! Depending on the day/weather, you can choose between a kayak or paddle board! Don’t forget your life vest & please wear reef-safe sunscreen to protect our marine life!

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CROCOCUN

Open from 9 am to 5pm, this animal zoo-sanctuary is most known for its protection of crocodiles, but you can also see and touch deer, snakes, parrots, monkeys and native wild dogs. It includes a nice cafe to have lunch or refreshments and interactive tours where a guide will walk you through.

More info: www.crococunzoo.com

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ICE CREAM AT PANNA E CIOCCOLATO

Just a short 10 min walk toward downtown, you’ll find the cutest little gelato shop serving many flavors of ice cream as well as baked good and delicious coffee too!

Website

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EXPLORE LA RUTA DE LOS CENOTES

Puerto Morelos is located only 10 min away from La Ruta De Los Cenotes, which translates to the route of the cenotes. Which is a several kilometer long road with many different options of places to visit with natural swimming holes, of all sizes and varieties. Some of our favorites are: Verde Lucero, Kin Ha, and Las Mojarras, to name a few. We recommend renting a car and venturing out on your own!

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WALK NORTH & SOUTH ON THE BEACH

Whether daytime or evening, walk safely down the beach and discover all areas of Puerto Morelos. From the busy bar-restaurant zone, to the less traveled areas heading north towards Punta Caracol. Don’t forget to bring your water bottle and wear repellent if walking close to sundown!

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RENT BIKES

The good thing about this small town is you can explore it all by foot. But even better, rent a bike. With bike friendly, mostly flat roads, get on a cruiser and check out all the sites, stopping where you wish.

Rental info:

  1. Lighthouse Tours

  2. Green Bikes Puerto Morelos

  3. I Love Bikes PM